Visa and Passports

It is a customer’s responsibility to be in possession of a full 10 year valid passport and any necessary visas. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after you return. Each country, however, sets its own rules covering this, more information can be obtained from the embassy or consulate of the country you plan to visit.

From October 5, 1998, under 16 year olds who are not already included on their parent’s passport are required to have their own individual passport. We recommend that customers contact the embassy of the destination country for any visa requirements prior to travel. Non-EU and EEA passport holders should note that transfers for flights arriving into Geneva leave from the Swiss side of the airport and it will be necessary, therefore, for you to obtain the relevant visas. Failure to do so will necessitate having to pay for your own transfer.

New passports: Be sure to leave enough time for new applications as there can be delays at peak periods. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 8 weeks before your holiday. The Passport Service has to confirm your identity before issuing your first passport and from April 2007 will ask you to attend an interview in order to do this. You can find out current processing times by phoning the UK Passport Office recorded message on 0870 521 0410. If you hold a Commonwealth or other passport, you should phone the consulate of the country you plan to visit.

Names and name changes: The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurances may be invalid. If someone in your party changes name after the booking is made, you must tell us immediately so we can issue the ticket in the new name. If you’ve already received the ticket, simply return it and we’ll reissue one in the correct name. (An amendment fee may be applicable).