Flight Supplements

The cost of your holiday is based on departures with no additional flight costs, with some exceptions (see notes below). These departures are shown as £0 or “nil” supplement in the flight tables. If you choose to fly from a different airport, or on certain days, you may have to pay a 'flight supplement’ as shown on the “Flight Information” pages. Flights not listed in the brochure, but which become available after it is printed, may also attract extra charges, worked out in the same way. Please note: Some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times

Flight delays

(i) In the event of a flight delay over 3 hours, we will endeavour in conjunction with the charter airline, to provide light refreshments and, over 6 hours, a main meal, though this will depend on local circumstances. In the event of extended delays, we will try to make arrangements for overnight accommodation for you, though this is not guaranteed, and again depends on local circumstances. You should be able to reclaim the costs against your insurance policy, see “Our Obligations” 3 (iii) (c). Please note we may not always be aware of delays on some scheduled or internal flights in which cases welfare arrangements will be made by the airlines. If you are travelling in the USA or Canada utilising connecting flights and experience a delay, please telephone the relevant Area Office to inform us of your amended travel details.

(ii) Airlines do not offer compensation for inconvenience or loss of holiday time caused by flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.

Air Carrier Liability

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to 100000 SDRs* (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000).

Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4150 SDRs (approximately £3,300).

Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately £800).

Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States. *SDR (Special Drawing Rights) is a unit of account created by the International Monetary Fund in 1969, based on a basket of the world's leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling.

Flight information

“In accordance with EU regulation 2111/2005 please note that there is a 'community list' which contains details of air carriers that are subject to an operating ban within the EU community. This list can be seen at www.dft.gov.uk.”

We have listed below the code and full name of the carriers to be used or likely to be used in our Lakes & Mountains programme.

AA - American Airlines

AC - Air Canada

AEA - Air Europa

AEU - Astraeus

AWC - Titan Airways

AY - Finnair

AZ - Alitalia

BA - British Airways

BBO - FlyBaboo

BD - BMI

BE - FlyBe

CO - Continental Airlines

DL - Delta Airlines

EIR - Eirjet

EK - Emirates

FCA - First Choice Airways

FHE - Hello! Airlines

FI - Icelandair

HHI - Hamburg International

IB - Iberia

JL - Japan Airlines

JP - Adria Airways

KL - KLM Royal Dutch Airlines

KM - Air Malta

LH - Lufthansa

LS - Jet2

LX - Swiss International

ME - Middle East Airlines

MON - Monarch

MPJ - Map Air

MYT - MyTravel Airways

NW - Northwest Airlines

OK - Czech Airlines

OS - Austrian Airlines

QR - Qatar Airways

S4 - Sata International

SK - Scandinavian Airlines

SN - SN Brussels

TCX - Thomas Cook Airlines

TOM - Thomsonfly

UA - United Airlines

UL - Sri Lankan Airlines

VS - Virgin Atlantic

XLA - Excel Airways

Z4 - Zoom Airlines

ZB - Monarch (scheduled)